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This introduction and the following clauses form an integral part of and are complementary to the terms of the contract, in accordance with what has been agreed upon in this contract. It has been agreed and signed that the information provided is accurate and that the client agrees to all provisions stated herein, after reviewing the service details they wish to subscribe to through the company’s official channels (official website / Salam Home).

The details, terms, and conditions of the contracted service have been explained, thereby removing any ambiguity or uncertainty for the client. The client becomes fully responsible for all financial and regulatory obligations arising from the service toward the company or any other party.

The client also bears full responsibility for the accuracy of the information provided in the service application form and is fully liable for any inaccuracies therein. The client further undertakes to notify the company of any changes to such information.

The terms and expressions used in the provisions of this contract shall have the meanings set forth in the relevant regulations of the Communications, Space and Technology Commission, including the Customer Protection Regulatory Framework document. Unless the context requires otherwise, the following terms and expressions shall have the meanings assigned to each of them:

Company: Salam Telecom Company (Salam), a closed joint stock company registered under the laws of the Kingdom of Saudi Arabia under Commercial Registration No. (1010206051), licensed by the Communications, Space and Technology Commission to provide services.

Customer: The natural or legal person, or their authorized representative, who requests or uses any of the services or products provided by the Company.

Authority: The Communications, Space and Technology Commission.

Contract: This document containing the terms and conditions of the subscribed services or products, to which the Customer has electronically agreed via a text message containing a link to this document, or through the National Single Sign-On Nafith portal, or as determined by the Authority in its relevant regulations and decisions. It includes any appendices attached to or referenced in this document.

Equipment: The devices and tools required to receive and operate the service(s).

Service(s): Any product or service provided by the Company under its licensed scope, at the Customer’s request, as specified in the service application.

Tax: All taxes that will be added to the Customer’s invoice in accordance with the applicable laws in the Kingdom of Saudi Arabia.

1. The Customer acknowledges their legal and regulatory capacity to enter into this agreement and agrees to comply with all terms and conditions set forth in this contract.  
   
   
2. These terms and conditions are subject to the applicable laws and regulations in the Kingdom of Saudi Arabia, including the regulations, rules, and decisions issued by the Communications, Space and Technology Commission. In the event of any conflict with this contract, the provisions of the applicable laws, regulations, and decisions shall prevail.  
   
   
3. In matters not addressed in this contract, the provisions of the Customer Protection Regulatory Framework issued by the Communications, Space and Technology Commission, and any regulations that replace it, shall apply.  
   
   
4. In the event of any discrepancy between the Arabic and English versions of these terms and conditions, the Arabic text shall prevail.
    
5. The Company reserves the right to amend the terms and conditions of this contract in accordance with the regulations, rules, and decisions issued by the Authority or other relevant entities.  
   
   
6. The Company shall provide the requested services to the Customer upon fulfillment of all service requirements, subject to technical availability at the Customer’s location and the Company’s resources.  
   
   
7. The service is designed for personal use only. The Customer may not assign, rent, resell, or transfer the service to any third party without prior written approval from the Company. The Customer undertakes not to misuse the Company’s resources through excessive usage or any unlawful practices and agrees to cancel the service when it is no longer needed. The Customer shall bear full responsibility for any violation resulting from non-compliance with this obligation.  
   
   
8. The Company reserves the right, when offering loyalty and rewards programs, to update, modify, or cancel such programs at its sole discretion, without any liability or compensation to participants or members. This includes rules related to earning and redeeming points, expiration, conversion rates, types and values of rewards, and participating members.  
   
   
9. In the event the Customer breaches the terms and conditions of the service or contract, including non-payment of due amounts after contract termination and failure to resolve the matter amicably, jurisdiction shall lie with the competent court in the city of Riyadh.  
   
   
10. The Customer acknowledges that some services are provided by the Company using the infrastructure of Saudi Mobile Telecommunications Company “Zain.”  
    
    
11. The service contract shall be effective from the date of service activation for the Customer.  
    
    
12. The Company shall provide the service at a speed not less than 70% of the total speed included in the subscribed offer.  
    
    
13. The Customer is entitled to a free trial of the service for a maximum of two business days from the date of activation, without any financial charge, provided that the service is cancelled before the end of the trial period and that any provided equipment is returned in its original condition at the time of contracting, including its accessories and packaging (“box”).  
    
    
14. In the event the Customer selects automatic payment via credit card, the Company is entitled to automatically renew the service and deduct the applicable fees accordingly.  
    
    
15. The Customer may transfer the service once per month free of charge during the subscription period, by contacting customer service or visiting the nearest branch of the Company. The Customer must ensure network coverage at the new location.  
    
    
16. The Customer is entitled to request replacement of the device provided with the service during the warranty period in the following cases: 
    A. If a manufacturing defect is proven in the device, without any additional charges. 
    B. If a defect is proven to be caused by misuse by the Customer, additional fees may apply based on the technical department’s evaluation. 

1. The Customer shall not use the service for fraudulent, intrusive, nuisance, advertising, or marketing purposes.  
   
   
2. The Customer shall pay any required security deposit and all due amounts within the period specified by the Company.  
   
   
3. The Customer shall be responsible for all communications and usage originating from their devices or telecommunications equipment, and shall bear all associated costs regardless of how such usage occurred or the identity of the user.  
   
   
4. The Customer shall not use the service, allow its use, or make any modifications to devices, equipment, or related software in violation of the applicable laws in the Kingdom, the terms of this contract, or the intended purpose of the service. The Customer shall be liable for any unlawful use and its consequences.  
   
   
5. The Customer shall obtain and maintain the necessary licenses for software used on devices and equipment, including compliance with intellectual property rights and any other rights required in connection with the provision of services or the installation or use of any equipment at their premises (including telecommunications devices and equipment), throughout the service period.  
   
   
6. If the Company provides terminal equipment at the Customer’s premises for service delivery, the Customer shall allow authorized personnel of the Company access to buildings and locations occupied or controlled by the Customer, and permit them to remain as required for agreed and authorized purposes in accordance with the Authority’s rules, regulations, and decisions.
    
7. The Customer acknowledges that any terminal equipment installed by the Company remains the property of the Company even after the contract or service ends, and the Company has the right to retrieve such equipment upon termination.  
   
   
8. The Customer undertakes that they have verified the availability of 5G service coverage in their location through the Company’s website and have confirmed coverage prior to subscribing. The service activation shall be limited to a single end-user device (SIM-lock) via Fixed Wireless Access (FWA) services, and the Customer shall not remove the SIM card or use it in any other device during the subscription period.  
   
   
9. The service is provided under Fixed Wireless Access (FWA) and is delivered at the Customer’s location specified in the subscription contract.  
   
   
10. The Customer agrees that the Company may notify them of its products and services through all available communication channels, including telemarketing, SMS, and social media platforms such as WhatsApp. The Customer has the right to withdraw this consent by contacting customer service or visiting the nearest branch.
     
11. In the event of loss of the SIM card or device, the Customer must notify the Company immediately to avoid any liability for future consequences related to the number registered in their name.  
    
    
12. If the Customer chooses to obtain a device included in the subscribed offer, they may be required to electronically sign a promissory note in favor of the Company via the Nafath platform. This note shall guarantee the Company’s right to claim any contractual penalty resulting from early termination during the commitment period.  
    
    
13. Salam Telecom reserves the right to lock devices during the subscription period. The Customer may use the devices with another service provider after completing the subscription period. To unlock the device, the Customer must visit a Company office and submit the device. The update process may take up to five (5) business days. 
    
    
14. Plan Speed Table: 140 Mbps Plan 
    Download Speed: Up to 140 Mbps 
    Upload Speed: Up to 140 Mbps
    -
    200 Mbps Plan 
    Download Speed: Up to 200 Mbps 
    Upload Speed: Up to 200 Mbps 

1. The Company reserves the right to determine the Customer’s credit limit based on their average monthly usage or as it deems appropriate. The Customer may request a reduction of the credit limit, provided that the adjusted limit shall not be lower than the tariff value of the subscribed offer. If the Customer upgrades to a higher-value offer, the credit limit shall be automatically increased to match the tariff value of the new subscribed offer.
    
2. If the amount billed to the Customer reaches the credit limit, the service shall be suspended for features not included in the subscribed offer. The Customer may request service restoration, in which case a payment grace period of up to five (5) business days shall be granted, provided that usage during this period does not exceed 10% of the credit limit value.  
   
   
3. The Customer acknowledges the Company’s right to claim any amounts exceeding the credit limit in the following case: 
   a. An increase of up to 10% of the credit limit value when the Customer requests service restoration after suspension due to reaching the credit limit.  
   
   
4. The Company has the right to request a financial security deposit from the Customer, whether upon electronic contract approval or during the contract term, as deemed appropriate by the Company to secure its rights. This includes the following cases: 
   a. Existence of previous undisputed debt owed by the Customer to the Company. 
   b. Previous payment defaults or a negative credit record with licensed credit information entities. 
   c. If the Customer is new to the Company and no credit information is available.  
   
   
5. The security deposit shall be refunded to the Customer in the following cases: 
   a. Within ten (10) days from the date the reason for requiring the deposit ceases or upon service cancellation. 
   b. After three (3) months from the date of payment of the security deposit, if it was required under cases (a, b, or c) of clause (4), provided that the Customer has regularly paid all due charges to the service provider and has no other undisputed debts with the Company. 

All amounts due under this contract include government taxes in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia. The Customer agrees to indemnify the Company for any costs or expenses incurred, regardless of their nature, cause, or value, resulting from the Customer’s failure to pay the tax amounts specified in the invoices in accordance with the Company’s payment terms.

The Company issues invoices for postpaid services on the twenty-eighth (28th) day of each Gregorian month. The Customer may also view the usage details of prepaid services by accessing their personal account with the Company.

The Customer agrees to pay a cash security deposit equivalent to one month’s subscription fee prior to service activation. The deposit shall be refunded to the Customer in the fourth (4th) month invoice of the subscription period or offset against monthly invoices. The Customer is not entitled to claim a refund of the deposit in the event of early termination of the service before completion of the agreed refund period.

The Customer agrees that the Company has the right to change service fees and tariffs during the contract period after notifying the Customer through appropriate means prior to implementing any changes, in accordance with the terms and conditions of this contract and the Authority’s regulations, rules, and decisions.

The Company may issue invoices for previous charges within the current billing cycle in the following case:
a. Correction of periodic or non-periodic charges within 60 days from the due date.

The service allows balance transfer for prepaid services. The Company applies specified fees for each balance transfer operation, as stated in the application, and such fees are charged to the Customer. The Customer may use the balance transfer service between prepaid numbers, subject to applicable charges for each transfer operation.

1. The Customer has the right to request suspension of postpaid voice services for up to 12 months, and for prepaid services for up to 6 months, provided that a suspension fee of SAR 60.95 is paid for each month within the specified period. In the event that a minimum contract term applies, the Company may extend the commitment period by a duration equal to the suspension period.  
   
   
2. The Customer has the right to request service cancellation as outlined in Article 8 of the terms and conditions of this contract.  
   
   
3. The Company may suspend or cancel the service in accordance with the Authority’s regulations, rules, and decisions, including the following cases: 
   a. Failure to respond to the Company’s request to update information or providing incorrect or falsified information. 
   
   b. Non-payment of the invoice after 25 days from its issuance date, unless suspension is due to reaching the credit limit. 
   
   c. Non-payment of invoice amounts within 60 days from the date of claim, provided that such amounts are not under dispute. The Company may transfer such amounts to any other service account belonging to the Customer after notifying them. 
   
   d. Failure to provide the security deposit or breach of deferred payment (installment) obligations under the Company’s deferred payment plan. 
   
   e. Violation of any terms or conditions of this contract or the Authority’s regulations, including misuse of the service, causing nuisance, threats, fraud, abusive behavior, or sending fraudulent, intrusive, or marketing messages, or receiving suspension or cancellation requests from the Authority. 
   
   f. Preventing authorized Company personnel from accessing the service location at least three times per year, in cases where Company-owned terminal equipment is installed at the premises. 
   
   g. No activity on prepaid services for 90 consecutive days, including top-ups or internet usage via the SIM card. 
   
   h. Failure of heirs to update the status of number transfer within 30 days from the date the Company is notified of the Customer’s death or becomes aware of it.  
   
   
4. It is agreed that suspension, transfer, or cancellation of the service does not exempt the Customer from liability for any outstanding amounts owed to the Company until the completion of the transfer or cancellation process. 
    
5. The Customer shall pay all outstanding amounts for the service, including all applicable taxes, upon cancellation or upon request to transfer to another provider. The Company shall process the request from the date of submission and complete the procedures within the timeframes specified in the applicable regulations.  
   
   
6. If the Customer wishes to modify or cancel the service, they may do so by calling 8005000000, visiting a Company branch, or using the Company’s website or application. 

In the event that the service is not subject to a commitment period, this contract shall be effective from the date of service activation for the Customer’s billing cycle and shall be automatically renewed for similar periods. Any modifications or cancellation of the service may result in additional charges.

The cancellation fee during the commitment period shall be SAR 100 for each remaining month of the contract for postpaid services. For prepaid services, the cancellation fee shall be the non-refund of any prepaid amounts.

The Customer or their authorized representative acknowledges the accuracy and correctness of the personal information provided, including address and contact number. In the event of any incorrect or inaccurate information, or if any updates occur, the Customer undertakes to notify the Company immediately. The Company shall not be held liable if it acts based on the provided information unless it is notified of any changes.

The Customer agrees that the Company may collect and use their personal data, information, and usage details for the purpose of providing and improving its services and may share certain data with its affiliates. The Company also has the right to terminate the subscribed service if the Customer withdraws this consent.

The Company is committed to taking all appropriate measures to protect the Customer’s data, information, and usage details, ensuring their confidentiality and not disclosing them to any external parties under any circumstances, except upon request by the Authority or competent authorities.

The Customer agrees to provide the Company with any information or data required to create, review, or manage their account, including identity verification through the relevant authorities.

The Customer acknowledges and agrees to grant the Company the right to exchange credit information related to their account or any other account they hold with licensed credit information companies within the Kingdom of Saudi Arabia. The Customer also agrees to be enrolled in the “Instant Payment” service.

The Customer acknowledges that their name will be added to the list of blocked or defaulting customers in the event of non-payment of due amounts to the Company within sixty (60) days from the invoice date, unless the charges are under dispute. If payment is not made within seventy-five (75) days from the invoice date, the Company has the right to take appropriate action by referring the matter to the competent authorities to protect its rights and to include the Customer in restricted transaction lists.

You can download the Salam Mobile app from the Google Play Store or the Apple App Store. To download the app, Click here

It’s simple. All you need is your national ID or Iqama, an active mobile number, your username and password, and verification through your Absher account.

You can easily activate your eSIM through the Salam Mobile app or our website by following these simple steps:

Download the My Salam Mobile app.
Select “Activate eSIM”.
Enter your personal details and the verification code sent to you.
Verify your eSIM through the Absher platform or visit the nearest Salam Mobile branch.
Choose “Scan eSIM” to automatically scan the eSIM details, or enter them manually.
Wait for the confirmation SMS and you’re all set!