Customer Rights and Responsibilities
Salam committed to provide customers all the informations related to its services provided regarding customer rights and responsibilities so to be knowledgeable and informed.
Salam customers are entitled to clear service pricing, detailed invoices, and the right to request service suspensions or cancellations, with refunds processed promptly.
Customers must review service terms before subscription, ensure timely payment of invoices, and adhere to usage guidelines to prevent misuse of services.
To ensure transparency and excellence, we share our performance across key service indicators. These reports highlight our commitment to providing reliable, high-quality connectivity in line with regulatory standards and international best practices.
Regulations for protecting the rights of users
The regulations ensure transparency, fairness, and accessibility in telecommunications services. They mandate clear terms, pricing, and a process for resolving customer complaints.
